Returns & Refunds

1. Start with the listing policy

Each seller’s return-policy summary appears on its storefront and product pages. A delivered-order return or refund request must be opened through Model Car Center within 3 calendar days after carrier-confirmed delivery. Within that platform-wide window, a seller may allow change-of-mind returns, apply clearly disclosed conditions, or mark an item final sale when lawful. A final-sale label does not remove rights for an item damaged in transit, materially different from its listing, counterfeit, or otherwise protected by non-waivable law.

2. Report an order problem

Open Customer Support no later than 3 calendar days after carrier-confirmed delivery, choose the order, describe the issue, and add clear photographs or PDFs of the item, packaging, shipping label, and damage when relevant. Non-delivery uses the separate shipment/payment fallback in the Buyer & Seller Protection Rules. The case displays its status, seller response deadline, evidence deadline, and any return deadline.

3. Do not send an unauthorized return

Wait until the case displays a return authorization number, instructions, and downloadable label. Do not return an item to Model Car Center, a payment address, or an address printed on a package unless the case instructs you to do so. Preserve the item, original model packaging, certificates, accessories, inserts, and shipping materials in the condition received while the request is reviewed.

4. Eligible remedies

• Damaged, wrong, counterfeit, missing, or materially not as described: when supported, the remedy may be a return for a full refund, a partial refund the buyer accepts while keeping the item, a full refund without return, or another remedy required by law. The seller pays reasonable authorized return shipping for covered problems.
• Lost or not delivered: the seller and platform review tracking and carrier records. If the order cannot be located or delivered, an appropriate full refund or accepted replacement is provided.
• Change of mind: eligibility, deadline, restocking terms, and return-shipping responsibility follow the seller policy disclosed before purchase. The buyer normally pays authorized return shipping.
• Shipping delay: cancellation and refund rights follow our Shipping Policy and applicable law.

5. Return condition

For a discretionary return, the item must be scanned by the carrier by the authorization deadline in the same condition in which it was delivered, with all components and original product packaging. A seller may reduce or deny a discretionary refund for an item opened when sold as sealed, assembled, modified, damaged after delivery, used beyond reasonable inspection, or returned incomplete. This rule does not excuse damage, defects, or listing inaccuracies that existed at delivery.

6. Cancellations

Contact support immediately to request cancellation. An order may be cancelled and fully refunded before shipment if the seller can stop fulfillment, but cancellation is not guaranteed after payment. Once shipped, applicable return rules apply. If Model Car Center or the seller cancels for inventory error, inability to fulfill, legal restriction, or suspected fraud, captured payment for the cancelled item is returned to the original payment method.

7. Refund timing and method

Approved partial and full refunds are issued through the case to the original payment method using Stripe. For an authorized return, the refund is normally initiated after the seller receives and reasonably inspects the item. The case records the refund amount and status. Once initiated, a bank or card network may take additional time to post the credit. Marketplace credit is not substituted where a cash or original-payment refund is required.

8. Payment disputes

Please use Customer Support first so the evidence and response history stay with the order. Filing a chargeback does not expand or reduce legal rights, but the payment provider’s process may control the dispute while open. Model Car Center may provide the provider with relevant order, delivery, policy, case, and communication records.

9. Legal rights

This policy and the Protection Rules supplement and do not limit non-waivable consumer rights.