Shipping Policy

1. Where we ship

Checkout is currently available only for delivery to supported addresses in the United States. A seller may be unable to ship to a P.O. box, military address, territory, or another restricted destination. Checkout will display the destinations available for the order. We do not currently offer international checkout.

2. Shipping price

Collector listings use calculated shipping: the seller supplies packaged dimensions and weight, Model Car Center presents available carrier services, and the buyer chooses before payment. Professional stores may offer calculated, flat-rate, or free shipping. The complete shipping charge is shown before checkout, and we do not add an undisclosed shipping or handling charge after payment. A seller may combine separately placed orders into one package only when the verified buyer email and complete delivery address match; all combined orders receive the same tracking number.

Combined checkout and shipping quotes

You can pay for items from several sellers in one checkout. Each seller has a separate shipping charge, order number, and shipment. When buying two or more models from the same seller, sign in and request a combined shipping quote from your cart before payment. The seller can offer a total shipping price and carrier service or decline. Quotes expire after 48 hours and apply only to the quoted items, quantities, prices, and delivery address. Requests do not reserve inventory. While waiting, you can choose standard shipping or leave that seller's items in your cart and pay for the others. Sellers must include any required insurance and signature protection in their quote.

3. Handling time

Unless a listing or seller policy clearly states a different handling time, the seller must tender the package to the carrier within five business days after payment confirmation. Weekends and U.S. federal holidays are not business days. Preorders are not permitted unless the expected shipping date and preorder status are clearly disclosed and approved by Model Car Center.

4. Tracking and delivery estimates

Sellers must use packaging appropriate for the collectible and provide valid carrier tracking promptly after shipment. When a buyer chooses a calculated carrier service, the seller must use that service or an objectively equal/faster service and may not downgrade it. We email tracking when it is recorded. Carrier transit dates are estimates, not guarantees, and may be affected by weather, service disruption, or other events outside reasonable control. A tracking label alone does not establish that a package was tendered to the carrier.

5. Delays and inability to ship

If a seller cannot ship within the promised time, Model Car Center or the seller will notify the buyer and provide the option to agree to the delay or cancel for a full refund as required by law. If no shipping time was stated, the order will be shipped within 30 days or the legally required delay-or-refund process will apply. The seller may cancel and refund instead of requesting consent to a delay.

6. Address accuracy

Review the delivery address in Stripe Checkout before paying. Contact us immediately if it is wrong. We cannot guarantee an address change after payment, and sellers must not redirect a package without confirmed instructions. If a package is returned because the buyer supplied an incomplete or incorrect address, the buyer may be responsible for reasonable reshipment cost unless law requires otherwise.

7. Loss, damage, and delivery disputes

The seller remains responsible for proper packaging and for responding to a package that is lost or damaged before carrier-recorded delivery. If tracking says delivered but the package is missing, check the delivery area and household, then contact us promptly so the seller can start a carrier inquiry. Marketplace-configured value thresholds automatically require added carrier insurance and standard signature confirmation for higher-value shipments. Remedies for loss, damage, a wrong item, or material listing discrepancy are described in our Returns & Refunds Policy.

8. Contact

For shipping help, email support@modelcarcenter.com with the order number.